Shipping policy

Shipping Policy

Last Updated: [June 25, 2026]

Thank you for shopping with ZOJAY.

Every ZOJAY piece is thoughtfully designed with a focus on quality, craftsmanship and timeless style. This Shipping Policy explains how we process, dispatch and deliver your order.

Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been placed, you will receive an order confirmation email.

After your order has been prepared for dispatch, you will receive a shipping confirmation email containing your tracking information (where applicable).

Ready to Ship Items

Products marked Ready to Ship are in stock and typically dispatched within 1–2 business days.

Estimated delivery times after dispatch:

Ireland
3–5 Business Days

United Kingdom
3–7 Business Days

European Union
3–10 Business Days

Delivery times are estimates and may vary depending on your location and the courier.

Made-to-Order Items

Some ZOJAY garments are handcrafted specifically after your order is placed.

These products will be clearly identified on the product page.

Please allow approximately 7–14 business days for production before dispatch.

Once your order has been completed, delivery times will follow the estimates above.

By placing an order for a Made-to-Order product, you acknowledge and accept the additional production time required.

Shipping Rates

Shipping costs are calculated during checkout based on your delivery location.

Our current standard rates are:

Ireland
Flat rate:€19

Lagos
From: ₦13,500

Nigeria
From: ₦19,500

United Kingdom
From €45.00

International
From €45.00

Shipping rates may change without notice.

Order Tracking

Where available, tracking information will be sent by email once your order has been dispatched.

Please allow up to 24 hours for tracking updates to become available.

International Orders

Customers ordering from outside Ireland may be responsible for any import duties, customs fees, VAT or local taxes imposed by their country.

These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

We recommend checking with your local customs authority before placing an order.

Delivery Delays

While we work hard to deliver orders on time, delays may occasionally occur due to:

Courier delays
Customs inspections
Severe weather
Public holidays
High seasonal demand
Other circumstances beyond our control

We appreciate your patience should this happen.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

ZOJAY cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately at info@zojayworld.com.

While we'll do our best to assist, we cannot guarantee changes once an order has entered processing.

Lost or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us at info@zojayworld.com.

We'll work with the shipping carrier to investigate the issue and keep you informed throughout the process.

Refused Deliveries

If a shipment is refused or returned to us due to an incorrect address, failure to collect the parcel, or refusal to pay customs charges, any additional shipping costs incurred may be deducted from your refund.

Split Shipments

Where an order contains both Ready to Ship and Made-to-Order items, we may ship your order together once all items are ready, or split the shipment where appropriate.

If we split your shipment, there will be no additional shipping charge to you.