Return & Refund Policy

Last Updated: [June 25, 2026]

At ZOJAY, we take pride in creating garments that are thoughtfully designed and carefully crafted. If for any reason you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unworn, unwashed and unused.

• Be in its original condition.

• Have all original tags attached.

• Be returned in its original packaging where possible.

• Be accompanied by proof of purchase.

To begin a return, please email info@zojayworld.com with your order number and the reason for your return.

Once your request has been approved, we'll provide instructions on how and where to send your item.

Please do not send items back without contacting us first, as they may not be accepted.

Return address:
Unit 3 Naas Road Business Park,
Muirfield Dr, Naas Rd,
Inchicore, Dublin 12,
Dublin Ireland.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, faulty or incorrect item, contact us within 48 hours of delivery by emailing info@zojayworld.com and include photographs of the issue.

We'll assess the situation promptly and arrange a replacement, repair or refund where appropriate.

Exchanges

We currently do not offer direct exchanges.

If you require a different size or colour, simply return your eligible item once approved and place a new order through our website.

Made-to-Order Items

Some ZOJAY pieces are crafted specifically for each customer.

Unless an item arrives damaged, faulty or incorrect, Made-to-Order products cannot be cancelled, returned or refunded once production has begun.

Products marked as Made to Order will clearly state this on the product page before purchase.

Items That Cannot Be Returned

For hygiene and quality assurance reasons, we cannot accept returns for:

• Worn or washed garments.

• Items with stains, perfume, deodorant or smoke odours.

• Items without original tags.

• Gift cards.

• Final Sale or Clearance items.

• Made-to-Order or personalised products (unless faulty).

Return Shipping

Unless the item is faulty or we made an error with your order, customers are responsible for the cost of returning items.

We recommend using a tracked shipping service, as ZOJAY cannot be responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or card provider may require additional processing time before the funds appear in your account.

Original shipping charges are non-refundable unless the return is due to an error on our part or a faulty item.

Contact Us

If you have any questions regarding returns or refunds, we'd be happy to assist.

Email: info@zojayworld.com